TapPrompt

Support

We're here to help you get the most out of TapPrompt.

Contact Us

If you have a question, need help, or want to report a problem, email us at:

[email protected]

We typically respond within 24 hours.

Frequently Asked Questions

How do I create a prompt template?

Tap the + button to create a new prompt. Type your text and wrap variable parts in double braces like {{style}} to create tappable slots. Add options to each slot so you can quickly swap between choices.

How does image generation work?

With a Plus or Pro subscription, you can generate images directly from your prompts. Tap the generate button in the editor, choose a model, and TapPrompt will send your prompt to the AI and display the result. Each generation uses credits from your monthly allowance.

What are credits?

Credits control your AI usage. Each AI operation (image generation, image extraction, prompt optimization) costs 1 or more credits depending on the model. Plus includes 100 image generation + 100 extraction credits per month. Pro includes 1,000 each. Credits reset monthly.

Can I use my own API keys?

Yes. TapPrompt supports "Bring Your Own API Key" for OpenRouter, OpenAI, Google AI, x.ai, fal.ai, and local servers (Ollama, ComfyUI). When using your own keys, requests go directly from your device to the provider — usage is unlimited and doesn't consume credits.

How do I sync my prompts across devices?

TapPrompt uses iCloud to sync your prompts, templates, and settings across all your Apple devices. Make sure you're signed into the same iCloud account and that iCloud is enabled for TapPrompt in Settings > Apple ID > iCloud.

How do I export or back up my prompts?

Go to Library, tap the share/export button, and choose "Export All." Your prompts will be saved as a .tapprompt file that you can share or import on another device.

How do I cancel my subscription?

Subscriptions are managed through Apple. Go to Settings > Apple ID > Subscriptions on your device, find TapPrompt, and tap "Cancel Subscription." You'll retain access until the end of your current billing period.

How do I restore my purchases?

Open TapPrompt, go to Settings, and tap "Restore Purchases." This will restore any active subscriptions linked to your Apple ID.

Troubleshooting

Image generation isn't working

  • Check that you have remaining credits in Settings.
  • Make sure you have an internet connection.
  • If using BYO API keys, verify your key is valid and has sufficient balance with the provider.
  • Try a different AI model — some models may be temporarily unavailable.

iCloud sync isn't working

  • Ensure iCloud is enabled for TapPrompt in your device's iCloud settings.
  • Check that you're signed into the same Apple ID on all devices.
  • Make sure your device has an internet connection.
  • Sync may take a few moments — try pulling to refresh.

App crashes or behaves unexpectedly

  • Make sure you're running the latest version of TapPrompt from the App Store.
  • Try restarting the app.
  • If the issue persists, email us at [email protected] with a description of the problem and your device model/iOS version.